Collecting Fines
1. In FOLIO, click on the yellow Users app.
2. Use the dropdown to choose a search option (Keyword, Barcode, Last Name, Username).
3. Type the patron information.
a. NOTE: Many patrons share the same or similar last names. BE CAREFUL!! (Check the first name, middle initial, graduation year, etc.)
IMPORTANT: If a patron's account has a popup that reads "Bursar Billed," STOP HERE and direct the student to the Bursar's Officew to pay the fee. See #7 Bursar Billed Patrons for additional information.
4. In the User panel on the right, click the dropdown Fees/fines, then click on open fees/fines.
5. In the pop up window, use the checkboxes in the left column to select all the fines the patron is paying for.
a. In the top right corner, click Pay.
b. In the pop up window, enter in the payment amount, payment method, check # if applicable, and write your name and the date in the Additional Information for Staff box.
6. When finished, close out of the pop up window and reset the Users app.
7. Write the patron's name and the amount paid on the cash sheet in the cash box (drawer with combination lock under ILL shelf).
Waiving Fines - Supervisors Only
Student workers cannot waive fines. If a student worker notices that an item has been returned that says "fee/fine owed" under the timestamp, OR if there is a fine or block in the patron's account, please let a supervisor know ASAP.
Fines can be waived when a lost or overdue item has been returned, if the item has been paid for, or if the item has bee replaced. Other situations under Eileen's approval may apply.
1. In FOLIO, click on the yellow Users app.
2. Enter the patron information by doing any of the following:
a. Swipe the patron's Holy Cross ID.
b. Type their HC ID#
c. Click on Patron look-up and type in their name, then click Search. Click on the correct patron from the search.
i. NOTE: Many patrons share the same or similar last names. BE CAREFUL!! (Check the first name, middle initial, graduation year, etc.)
3. In the User panel on the right, click the dropdown Fees/fines, then click on open fees/fines.
4. An item may have multiple fees attached to it (Lost Item Billing Fee, Lost Item Processing Fee, Replacement, Overdue Fee).
a. Select each applicable fee to be waived by clicking in the small checkboxes.
5. At the top of the screen, click Waive.
6. In the pop up window, under the dropdown labeled Waive reason, click Staff Waived.
7. In the box labeled Additional Information for Staff, enter the reason for waiving, your initials, and the date.
8. Click Waive.
9. Close out of the User profile and reset the Users app.