Interlibrary Loan (ILL), Document Delivery & Mailing Services
Book Chapters:
- InterLibrary Loan or ILL is a service that allows you to request materials owned by other libraries all over the US. Watch this video
for more information and a complete walkthrough. - Document Delivery is a service that allows you to request a scan of materials owned by the Holy Cross Libraries. To find books or journals for Document Delivery, search the catalog as normal. Document Delivery requests follow the same process as Interlibrary Loan requests.
Requesting Book Chapters:
To request a book chapter on Interlibrary Loan or Document Delivery, log into the Interlibrary Loan system....
Log-in using your Google username and password.
Once you have logged in, choose "Book Chapter" under the appropriate menu:
Then, fill out the request form. A good rule of thumb is to include at least the information you would need to cite the chapter, if possible (chapter and book author, chapter and book title, date of publication, publisher, and, ideally, page numbers). The more information you include, the more easily and quickly our staff will be able to place your request.
Once your request has been fulfilled, you will receive a notification and link to your Holy Cross email.
Articles:
- InterLibrary Loan or ILL is a service that allows you to request materials owned by other libraries all over the US. Watch this video for more information and a complete walkthrough.
- Document Delivery is a service that allows you to request a scan of materials owned by the Holy Cross Libraries. To find books or journals for Document Delivery, search the databases, Google Scholar, etc. as normal. Document Delivery requests follow the same process as Interlibrary Loan requests.
Requesting Articles via Database:
If you have found an article you would like to request in the article databases and no electronic access is available, you can use the 
button to request an article on Interlibrary Loan or Document Delivery.
Click the button. When the pop-up box opens, choose
Log-in using your Google username and password.
You should be brought automatically to the Article Request form. The database will fill out most information for you. Check to make sure the information entered is accurate (to help us find your article sooner!). A good rule of thumb is to include at least the information you would need to cite the chapter, if possible (author, article and journal title, volume, issue, and page numbers). The more information you include, the more easily and quickly our staff will be able to place your request.
Once your request has been fulfilled, you will receive a notification and link to your Holy Cross email.
Requesting Other Articles:
If you have found an article you would like to request by means other than the article databases, log into the Interlibrary Loan system....
Log-in using your Google username and password.
Once you have logged in, choose "Article" under the appropriate menu:
Then, fill out the request form. A good rule of thumb is to include at least the information you would need to cite the article (author, article and journal title, volume, issue, and page numbers). The more information you include, the more easily and quickly our staff will be able to place your request.
Once your request has been fulfilled, you will receive a notification and link to your Holy Cross email.
MAIL SERVICES FOR PRINT BOOKS:
When no electronic options are available, you may request for books owned by the Libraries to be mailed to you. We will send books via Priority Mail with tracking, and you are not required to mail books back.
We will not mail Interlibrary Loan books or other items -- we will only mail items that belong to the Holy Cross Libraries (including the Worcester Art Museum Library). See the following section on Interlibrary Loan for guidance on obtaining materials not owned by the Libraries.
If you live in close proximity to campus, we encourage you to consider our Drive-up to Pick-up service instead.
Instructions for Document Delivery & Interlibrary Loan
INTERLIBRARY LOAN
Students are still permitted to use our Interlibrary Loan service; however, we will not send you Interlibrary Loan books (that is, books not owned by the Libraries) or other physical ILL items via mail.
If you need to request materials on Interlibrary Loan, you may use our Drive-Up to Pick-Up Service or place a request through your local public library. We encourage you to work with us to see whether an electronic Interlibrary Loan might be a workable alternative for you.
You may still checkout books from Worcester Art Museum. Please use the Document Delivery form to request WAM books, and we will mail or hold for pick-up.
Following Article Citations
Being able to follow a citation is crucial for research! If you have a citation, you can use those skills to track down the full-text of the article directly using the E-Journals search.
You can find some tips for using the E-Journals search here.
VPN
You may also wish to connect to the College’s VPN (virtual private network). Using the VPN lets you establish a secure connection; access on-campus resources such as software and network drives; and use library resources without a log-in, as you would on-campus.
See the ITS documentation for the PaloVPN portal for more information and instructions on setting up VPN access. For questions about the VPN or troubleshooting, visit the ITS guide to Student Technology, or contact ITS at Helpdesk-request@holycross.edu